Describe the condition you can see
Mention body damage, rust, missing parts or tires that will not hold air. Choose “Unsure” if you cannot assess whether the car starts or moves.
Include the details in your quotePrepare your car for collection
Confirm the pickup details with the team before moving the car or arranging time away from work.
Before the pickup
- Remove personal belongings and check the glovebox, trunk and storage compartments.
- Tell the team if the car is in a garage, underground parking or a place with restricted access.
- Confirm the paperwork, ownership requirements and licence-plate arrangements with the team.
- Discuss any missing keys, flat tires or parts that could affect loading.
At the handover
Check the agreed offer and payment arrangements. Keep the collection paperwork for your records.
Do not send identity documents through the quote form. The team can explain the documents needed for your situation.
Ask about your vehiclePrefer to talk about your car?
Have the make, model and pickup location ready.
A clearer picture of your pickup
Check the places you use for storage
Look through the glove compartment, door pockets and trunk before collection. Remove personal belongings and ask the team about the handover paperwork.
Read the preparation guideResources for scrapping a car in Ontario
Use these Auto Heaven resources to prepare questions about paperwork, licence plates and vehicle handover. Confirm the requirements for your vehicle with the collection team.