
Describe the condition you can see
Mention body damage, rust, missing parts or tires that will not hold air. Choose “Unsure” if you cannot assess whether the car starts or moves.
Include the details in your quoteTell the team what you drive and where the car sits. Discuss a vehicle-specific quote and collection arrangements before confirming a pickup.
Include damage, missing parts and whether it starts or moves. If you do not know the condition, choose “Unsure” and add the details you have.
Ask the team to confirm the offer, any collection conditions, the documents required and the payment method. A quote request does not book a collection.
Request a quoteStart with the details. Confirm the offer and pickup arrangements before you hand over your car.
Send the vehicle year, make, model and condition, plus the pickup location.
Discuss the offer, access to the car and a suitable pickup time with the team.
Confirm the paperwork and payment arrangements before the vehicle leaves.

Mention body damage, rust, missing parts or tires that will not hold air. Choose “Unsure” if you cannot assess whether the car starts or moves.
Include the details in your quote
Look through the glove compartment, door pockets and trunk before collection. Remove personal belongings and ask the team about the handover paperwork.
Read the preparation guideYes. Select “Does not run” on the form. Mention missing keys, flat tires or access restrictions so the team can assess collection.
Include the vehicle year, make, model and condition. Give the pickup city or postal code and a contact method. You do not need to upload identity or ownership documents to this form.
No. The form requests a quote. Confirm the offer, location and timing with the team before treating a pickup as booked.
Ask for a vehicle-specific quote. The team needs details about the car and collection location before discussing an offer.
Use these Auto Heaven resources to prepare questions about paperwork, licence plates and vehicle handover. Confirm the requirements for your vehicle with the collection team.
Have the make, model and pickup location ready.