Non-running car removal
Request a quote for a car that won’t start. Tell us where it’s parked, whether it rolls and steers, and whether you have the keys.
Call 1-855-549-4466
Get a quote for your car
We’ll get in touch within 24 hours. Check your junk mail for our reply. Sending this form does not book a pickup.
All fields are required except pickup notes.
Separate starting from moving
Tell the team whether you have the keys and whether you know if the wheels roll or the steering turns. A dead battery and a locked wheel present different collection questions. Describe flat tires, missing wheels or anything blocking the car. Choose “Unsure” if you cannot assess its movement without trying to move it.
You do not need to jump-start the car or push it into another position for a quote. Discuss its current position with the team first.
Explain where the car is parked
Give the pickup city or postal code and describe the parking space. Mention an underground garage, sloped driveway, narrow lane or gate. If the car is behind another vehicle, say who can arrange access. For a car at a mechanic's premises, confirm owner authority and the shop's release arrangements before choosing a pickup time.
Confirm the collection plan
Ask the team to confirm whether it can collect the car in its present position, any charges and the offer and payment terms. Explain any change in condition or access before collection. Remove belongings you can reach without entering an unsafe area, and confirm the required ownership documents. Call 1-855-549-4466 to discuss the details.
Check the barriers to moving the car
- Tell the team if the transmission remains in Park and you cannot shift it. Do not force the controls.
- Mention an engaged or stuck parking brake if you know about it.
- Flag a vehicle resting on stands, blocks or the ground without going underneath it.
- Describe anything above the car that restricts access, such as a low garage entrance.
- Identify who has the keys and can provide access at the proposed pickup time.
Questions before collection
Can I enquire without knowing the mechanical fault?
Yes. Describe the symptoms and say that the cause is unknown. A diagnosis is not required to submit an enquiry.
Can a car without keys be considered?
Mention the missing keys before arranging collection. The team must review access, loading and ownership requirements for that vehicle.
Should I move the car to the street?
Discuss the current location with the team first. Do not attempt to move an unsafe or immobilized vehicle to prepare for a quote.
Can I enquire if the vehicle is on axle stands?
Yes. Describe how it sits and which wheels or components are missing. Do not lower or reposition it for the enquiry. The team must review the loading requirements before confirming whether it can collect it.
Check your pickup location
Find your municipality and share the location where the vehicle is parked.
Browse our Ontario service areasRelated vehicle services
Resources for scrapping a car in Ontario
Use these Auto Heaven resources to prepare questions about paperwork, licence plates and vehicle handover. Confirm the requirements for your vehicle with the collection team.
Prefer to talk about your car?
Have the make, model and pickup location ready.